Order Cancellation

  • Cancellation Window: You can cancel your order within 6 hours of placing it.
  • Cancellation Method: Contact our customer support at Email: support@sneakervibehub.com to initiate a cancellation.
  • Processing Time: If your order has already been processed or shipped, cancellation may not be possible.

Return & Refunds Policy

Return Window: You may initiate a return within 30 days of receiving your order.

Eligible Returns: We will provide a full refund for items that arrive:

  • Damaged or defective
  • Incorrect (product, size, material)
  • Significantly different from the product description

Ineligible Returns: We cannot offer refunds for:

  • Worn, washed, or altered items
  • Items with minor, easily fixable imperfections
  • Items missing original tags or packaging
  • Returns without prior authorization
  • Customer changed their mind

How to Request a Return or Refund

  1. Contact Us: Email: support@sneakervibehub.com with your order number, reason for return, and supporting photos or videos.
  2. Return Instructions: We’ll provide a return address and instructions within 2-3 business days.
  3. Package and Ship: Carefully package your item(s) and send them with a trackable shipping method.
  4. Track and Notify: Share the tracking number with us at Email: support@sneakervibehub.com.

Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping method for your protection.

Refund Processing Time: Refunds may take 2-3 business days to process upon receipt of your returned item. The refund may take an additional 10-15 business days to appear in your account, depending on your financial institution.

Important Notes:

  • We cannot be held responsible for unauthorized returns or returns lost in transit.
  • Please contact us at Email: support@sneakervibehub.com if you have any questions.

By following these guidelines, you can ensure a smooth and efficient return or refund process.

 

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